Terms & Conditions
All purchases from this shop are subject to the terms and conditions set out below.
1. Payment and order processing
Payment can be made by credit card (MasterCard, VISA and AMEX) via the secure payment service provided by Shopify, your PayPal account, Apple Pay or Google Pay. Your order will be despatched once notification of payment has been confirmed, generally within 1 - 3 days.
We do our best to keep product listings completely up to date. However, if for any reason an item listed is unavailable we will contact you within 48 hours to offer you a refund or a suitable alternative.
2. Prices & Taxes
All prices are in Australian dollars and are inclusive of Goods and Services Tax (GST) of 10% for orders with an Australian shipping address. Our Australian Business Number (ABN) is 83775687761.
If you are ordering from outside of Australia we recommend that you check with your local customs office for any duties or taxes that may apply to orders over a certain amount. Where these charges apply they are your responsibility to pay as they will be charged to you directly by your government.
3. Product representation
We display our products as accurately as possible but please be aware that the colours you see on the shop will depend on your screen and may not exactly reflect the colour of the product on delivery.
All words and images on this website are copyright © Sandra Alcorn and may not be used or reproduced without permission. petal & pins® and Garden Fairy's Wardrobe® are registered trademarks of Sandra Alcorn. All rights reserved.
We lovingly pack and ship your order direct from our studio in Hobart, Tasmania, Australia. Find out more on our dedicated shipping page.
We take managing your personal information very seriously. We do not receive your credit card details when you make a purchase through this site. We will not disclose or use for any secondary purpose personal information you provide to us including your name, address, telephone number and email address.
If you would like to receive seasonal updates and special offers from us in the future, we'd love you to subscribe to our newsletter.
7. Refunds, returns and exchanges
Unfortunately we do not refund for change of mind.
All our products are thoroughly checked before they are sent and packaged with care. In the unlikely event that you receive an item that is damaged, please contact us as soon as possible via our contact form.